Located in Sri Lanka, Dialog Finance PLC operates a comprehensive range of financial services including accepting deposits, margin trading facilities, debt factoring, revolving loans and business/personal loans. Its products are also designed to cater to various needs and requirements of customers.
The company has been in operation for over two decades and is a market leader in the mobile telecommunications industry. It is a subsidiary of Malaysian telecommunications giant Axiata Group Berhad and is listed on the Colombo Stock Exchange.
It has a strong presence in the mobile telecommunications, fixed telephony, satellite television and digital services industries. As of 2021, it had 17.7 million subscribers and a market share of 51%.
Dialog Finance is committed to empowering and enhancing the financial inclusion of its customers, thereby offering a myriad of innovative and inspired solutions that are customized to meet their every financial need. The Company’s genie, Sri Lanka’s first digital super app, enables its users to make hassle-free payments, invest money wisely, get a quick loan and much more.
Powered by Dialog Axiata, Sri Lanka’s leading mobile network operator, genie offers a number of innovative financial solutions that are tailor made for its customers. The app allows customers to open a Dialog Finance digital savings account, invest in mutual funds via Softlogic Invest, settle multiple bills, receive device loans through Lesi Pay, link their eZ Cash Wallet to genie and much more.
Genie’s payments platform is fully certified by PCI Data Security Standards body, which is a globally recognized security standard for storing cardholder data mandated by leading card brands VISA and MasterCard. All customer touch points, transactions, data and storage locations are well secured with high-end technologies such as dual authentication and encryption, SIEM, digital certifications and secure connections.
The Company also offers an array of customer care services through its dedicated call center. The team consists of professional, courteous and knowledgeable representatives who are available 24 hours a day to address queries or issues of its subscribers.
In addition, genie also offers the Automatic Loan Service, which enables its customers to automatically request for a one-time loan whenever their credit balance runs low and can be redeemed even during a call or data session. It can be accessed free of charge and requires no registration to activate this facility.
A Dialog loan is a convenient way to save money, offering competitive interest rates and the highest level of customer service. The product also offers a number of features that make it easy to manage and track your loans.
Dialog Finance PLC (DF) is a digital financial services provider that provides a range of products and services, including accepting deposits, margin trading, debt factoring, revolving loans, and business and personal loans. It has an ‘AA(lka)’ National Long-Term Rating and a Stable Outlook.
DF is supported by parent Dialog Axiata PLC, Sri Lanka’s largest mobile-telecommunication and pay-TV operator. The rating reflects Fitch’s expectation of support from the parent, based on Dialog’s 99% equity stake and DF’s high operational and management integration with the parent.
The company’s asset-quality metrics are weaker than the industry average, mainly stemming from its legacy portfolio and the fact that it has not yet fully executed its planned business model. Its gross non-performing loan ratio stood at 14.5 percent at end-June 2018, which was above the industry average of 6.8 percent.
Dialog Finance is a digital financial services company that provides a range of innovative financial solutions. It offers payment services, credit card services, margin trading and debt factoring, as well as revolving and business loans. The company is headquartered in Sri Lanka and employs over 400 people.
The company’s website offers a free service called eZ Cash which lets users make payments, transfer funds and use their accounts without having to register. It also allows them to set up an automated loan service, which automatically grants them a loan whenever their account balance is low.
Using this service is easy. All you have to do is to request for a one time loan facility whenever you need one. Once you do, you will get a notification from the company to automatically deduct your outstanding amount from any eZ Cash wallet and pay it to the lender.
This feature is the most popular amongst customers and is a great way to avoid paying high interest rates for prepaid credits. Getting a loan is simple, too: Simply enter your details on the website and you will be notified as soon as the lender has approved the application.
Dialog loan in sri lanka is committed to offering customer services that are tailored to meet the needs of its customers. This includes providing a range of financial tools that are aimed at helping its customers to manage their finances easily and effectively.
Moreover, Dialog loan in sri lanka also has a number of customer service representatives available to answer any questions that might arise. This includes both online and offline channels. These representatives are trained to understand the needs of their customers and provide them with assistance whenever necessary.
They also make sure that all of their customers are receiving the best possible service. This ensures that they are happy with their experience and will recommend Dialog loan in sri lanka to other people.
This is done by keeping an eye on their customers’ feedback and making changes if necessary. This can include adjusting interest rates, adding new features to the loan or changing the term.
In addition, the company also makes sure that they are doing everything they can to protect their customer’s data. This can include limiting the amount of data that they can use and keeping an eye on their usage.
The company’s goal is to empower and enrich their customers’ lives through the use of technology enabled connectivity. This includes a wide variety of services, such as voice, text, and video.
To do this, they need to make sure that their networks are secure and that they can provide a high-quality experience to their users. This can include installing a firewall, monitoring traffic, and conducting network security tests.
Additionally, they need to make sure that their employees are trained to keep their networks safe and secure at all times. This can include training them on how to recognize phishing websites and other online threats.
In addition, they need to make sure that they are doing everything they can to avoid fraud and scams. This can include educating them on how to prevent identity theft and ensuring that they are using proper encryption when transmitting sensitive information.
Lastly, they need to make sure that they are using an efficient platform. This can include implementing software that can help them monitor their network and make changes as needed.
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